Account Executive (All levels)

JOB SUMMARY

• Title: Account Executive (All levels)
• Department:Account
• Year of Experience: 2 years++
• Job Level:Executive (AE1, AE2), Lead (AE3)
• Report Line: Account Manager
• Peer: Media, Strategy, Creative
• Subordinate: Account Trainee
• Salary Range: Negotiable
• Hiring Purpose: New Hire
• Working Time:9:00 – 18:00, Monday – Friday
• Working Location:6th Floor, Tuong Viet Building, 95 Cach Mang Thang Tam Street, Ben Thanh Ward, District 1, HCMC, Vietnam

OBJECTIVES

We are looking for the role of Account Executive from Middle, Senior to Lead levelwho liaises closely with clients throughout campaigns/projects and be able to execute projects strategically & excellently at an easy to high level with support from Account Manager to deliver optimal performance for clients.

JOB DESCRIPTION

Project management:

• On top of multi-project and manage overall client portfolio under support from Account Manager :
  • The project type is vary from creative / content to media performance
  • Provide direction for team to execute project and manage on top performance, risk management, client status management
  • Supervise the day-to-day operation of the project team to meet KPI and Objectives
  • Identify key issue in different context and perspective to deliver project objectives
• Join and win client pitching project independently with nature project under 1,000MB or purely media
• Able to lead 2-4 projects at complex level simultaneously

Solution provider:

• Understand and provide marketing solution to clients in order to deliver project objectives and KPIs:
  • The solutions include creative concept and branding, content and media performance
  • Understand client vertical knowledge and product and marketing.
• Manage client expectation to ensure timelines, progress, budget, and client deliverables, while achieving the expected profit for the company: The client working with is marketing manager and marketing lead
• Acting as the main point of contact between client & agency to take the role of supporting and consulting
• Uncover new opportunities through networking and turn them into long-term partnerships

Client leadership:

• Build and develop strong relationships with clients team through the proposal & implementation process, ensuring that the solutions we develop meet client needs : The relationship building is from lead to manager level of client
• Provide professional support to maximize customer loyalty
• Respond to inquiries and resolve issues to the customer’s satisfaction reach 65% NPS KPI

People leadership(for AE1,2)

• Mentor 1-2 Intern/Trainee and motivate them to deliver tasks at the highest quality
• Provide clear roadmap & guidance and always-on improving leadership to catch up the promotion process

People leadership(for AE3)

• Lead team of 2-3 members and motivate them to deliver tasks at the highest quality
• Provide people planning and clear roadmap/program/guidance in order to develop knowledge and skill set for the role
• Structure the problem and prioritize effectively to maximize resources
• Provide Individual coaching/feedback stretching to get personal and team goal