Business Development Associate (Nhân Viên Kinh Doanh – Khối Khách Hàng Cá Nhân & Quản Lý Tài Sản)

Some careers shine brighter than others.

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB)is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as an Business Development Associate

In this role, you will:

Provide critical support to the sales team to achieve sales excellence

• Process post application & sales process with internal stakeholders (eg; GWIS, FOL, CEPS fulfillment etc) to facilitate smooth delivery of customer service and sales.
• Manage the reporting elements and generate trends/ analysis/ key statistics/ reports/ data to help improve overall efficiency, productivity and effectiveness .

Provide excellent customer services

• Provide support to the WPB business by actively and reactively assisting customers for account enquiries and ongoing account maintenance.
• Provide assistance to the Sales team on SNAG (ie : investigation) items and support sale team in the fulfillment of the sales / customer needs.
• Act as Customer interface with Service Delivery - Ensure that customers’ needs are met by ensuring that facilities are executed efficiently and accurately.

Operational Excellence

• Assist line managers to highlight process deficiencies and recommendations.
• Contribute by active participation to identify wok improvement to automate, centralize, migrate to ensure high efficiency in servicing customers. Eliminate non value added work without increasing risk to bank.

Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:

• Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.
• Ensuring strict compliance with government banking regulations.
• Timely implementing internal and external audit points together with any issues raised by external regulators.
• Stay vigilant and identify operational risks based on people, process, systems and external arising from fraud , unauthorized activities, error, omission , inefficiency, system failure and external events.
• Report to line manager for assessing the impact and likelihood of risk materializing and vulnerability.