Chuyên Viên Chăm Sóc Khách Hàng (Xoay Ca)

Job purpose:

Reporting to the Marketing Service Manager, the Account Support Executive is accountable for:

• Help grow our company by supporting & caring existing clients for their marketing service requrirement
• Ensure high quality of Marketing service delivery, Solution & Implementation

Responsibilities or “what you have to do”:

• Providing support for clients by learning about and satisfying their needs.
• Building long-lasting, mutually beneficial, positive & trust relationships with Cleints’ contacts and internal departments to create a better customer experience.
• Contact Clients, uncover the needs, deliver the best solutions that help customers solve their marketing needs
• Handling complaints and negotiations.
• Timely management of large amounts of inbound and outbound calls regarding marketing services
• Provide solutions and/or alternatives based on customers needs, clarifies information, and research each issue
• Create and manage social media profiles for the client, including Facebook, Google, and Instagram
• Collaboration with other departments in the development of marketing promotions (SMS, email, and social media)
• Ensure compliance across all marketing and communications channels, materials provided to Clients
• Research competitors and provide suggestions for improvement