Contact Center Team Leader

Báo lỗi

☞ MONEYVEO VIETNAM

Lượt xem: 151

Ngày cập nhật: 04-05-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Bảo hiểm Tài chính/ Ngân hàng/ Chứng khoán

Vị trí: Trưởng nhóm / Giám sát

Mức lương: Cạnh tranh

Trình độ: Cao đẳng

Kinh nghiệm: 2 - 3 Năm

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Mô tả công việc

Reporting to the Head of Contact Center – the capable candidate is responsible for all collection activities at all operation. Other key responsibilities include: 

1. Operation management Collection department: 

  • Monitoring and managing working time, number of contracts and calling time of indirect debt collectors, ensuring compliance with the set regulations, procedures and targets; 
  • Check the cases of payment that has not been inputted, make wrong payment... proposed by indirect debt collectors to ensure the compliance, accuracy and truthfulness of the proposal before sending a handling request; 
  • Dealing with complaints about the department’s debt collection; 
  • Tracking, monitoring and controlling the staff behaviors;
  • Coordinate with related departments to solve the problems arising;
  • Synthesising and recording the work performance report;
  • Supporting for staff re-training to improve the work performance;
  • Participation in policy-making and strategic planning for Collection department;
  • Other duties assigned by manager or COO;

2. Employee management: 

  • Arrange and assign work in groups, ensuring appropriate workloads; 
  • Arrange working hours, shift schedules, and leave for employees in accordance with the company’s rules and procedures; 
  • Professional staff support, work with employees to handle difficult customer cases; 
  • Check the results of group performance; 
  • Monitor and evaluate staff performance for the overall goals and provide appropriate support and adjustments to achieve KPIs; 
  • Implementation, management of support and administrative work; 
  • Regularly monitor and remind employees in the group to ensure that the team is always aware and compliance with the Company’s regulations. 

3.Planning and reporting: 

  • Planning monthly, quarterly and annual sales and proposing directions and solutions to Head of Contact Center and COO
  • Monitoring and analyzing business efficiency parameters, proposing systematic and amp; professional solutions to improve business efficiency;

4.Recruitment and training: 

  • Coordinate with human resources to recruit and train employees 

Yêu cầu công việc

  • Intermediate or higher graduation;
  • Having working experience in the field of sales, business, marketing, marketing, customer care in advance;
  • Strong communication in both English and Vietnamese, in both verbal and writing;
  • Good at communication, organizing, planning skills; problem solving skills;
  • Able to work under pressure.

Quyền lợi công việc

  • Laptop
  • Chế độ bảo hiểm
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Nghỉ phép năm
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Hạn nộp: 03-06-2024

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