Director - Japanese Strategic Account Management

Role Overview:

· Drive insurance brokerage revenue growth in Health Solutions Department and develop a clear go-to-market strategy to achieve revenue growth target of insurance products in line with the strategy and vision of Aon Vietnam as well as Aon Plc, especially the Japanese client segmentation

· Work with business units to identify and develop business opportunities that generate long-term client relationships and profitable revenue growth from the full range of new and existing products and services.

· Teamwork and collaboration with Regional and Global to generate new and expanded business.

· Drive the strategy and business plan well beyond the set target.

· Utilizing and managing Aon Connect for ensuring that new business plans are incorporated for your business unit, the renewal business target are monitored and managed accordingly.

Key Responsibilities:

Growth and Sales

· Key leadership role in the design and delivery of client and revenue growth plans for Japanese HS business

· Taking full responsibility to retain and grow clients at expected level of profitability

· Driving business development best practice, including industry research and (LMP) local market planning.

· Actively involving in all new Japanese business/renewal tenders in excess of US$ 10,000 or as designated by HS Leader.

· Leading, managing and executing the agreed growth plan, budget for allocated client portfolio and contributing to the annual planning cycle.

· Managing the growth planning framework including a regular and dynamic focus on the Market Assessment process.

· Developing and executing the “market facing” strategic broking strategy/communication, including but not limited to quote/placing slips and wordings.

· Aon Group services liaison i.e. “where to within the Aon Group”.

Client Ownership

· Voice of Aon Client Promise for Japanese clients and other MNC clients as assigned

· Constantly identifying valuable clients and where the biggest opportunities exist, developing client relationships positively influencing sales and client retention.

· Positive Net Promoter Score from clients and regularly review value proposition to increase overall partnership position.

· Acting as Strategic Account Management (SAM) and maintaining the TLC (top level contact) on key Japanese prospects and clients across HS

Operational Excellence

· Working with BU Leaders to create sustainable divisional growth plans, LMP, Management of Aon Connect discipline

· Undertaking and maintaining stewardship of all audit requirements and participating Internal Audit Committee.

· Introducing best practice client service standards or operational excellence and rolling out to Aon Vietnam.

· Adherence to and ongoing broker training for Aon Asia Brokers guide

Leadership

• Managing direct reports as required, ensuring that their objectives are aligned with the overall country strategy, that their performance is satisfactory and that they are taking the necessary action continually to develop their capability as business leaders
• Building trusted relationships with the leadership of HS that facilitates and encourages collaboration and Aon United opportunities.

· Building on the strengths of the team, developing HiPo talent and address the gaps in expertise.