Quản lý chất lượng cuộc gọi (Line tiếng anh)(QA/QC)

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☞ Vietnam Concentrix Services Company Limited

View: 194

Update day: 14-04-2024

Location: Ho Chi Minh

Category: Quality Assurance / Quality Control Consulting / Customer Service

Position: Nhân viên

Salary: 14 Tr - 17 Tr VND

Education: Cao đẳng

Experience: 1 - 2 Năm

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Job description

- Listen call recording/ real time agent consult to conssumer.

- Quality scoring agent calls - Detect and record non-compliance found.

- Proposed report and training plan for agents

- Coordinate with Trainer and Teamlead to coach and train agents

- Propose solution to improve call quality and sales efficiency

- Other tasks assiged by OM

-work 5 days a week

Job requirement

- At least 6 months experience in QA/QC possition

-Good English(listening-speaking)

- Knowledge and experience in Customer Service

- Have sense to detect and regcognize non-compiance behavior.

- Experienced in training and coaching is a plus

- Skilled in analyzing records to provide problems and solutions.

- Ability to communicate and inspire employees

Job benefit

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
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Deadline: 14-05-2024

Click to apply for free candidate

Apply

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