Guest Services Assistant (GSA)

Lượt xem: 209

Ngày cập nhật: 14-04-2024

Địa điểm: Ninh Thuận

Ngành nghề: Du lịch/ Nhà hàng/ Khách sạn Tư vấn - Chăm sóc khách hàng

Vị trí: Nhân viên

Mức lương: Cạnh tranh

Đang tải ...

Mô tả công việc

THE POSITION

As a guest services assistant, you are required to optimise and exceed guest’s satisfaction by providing highly personalised & impeccable service with great attention to details and professionalism. In addition, you are responsible to take ownership of the resort’s communication and assistance of all guest service-related activities and tasks, including working closely with all other departments such as housekeeping, food and beverage, spa, recreation, residence and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries.

MAIN DUTIES AND RESPONSIBILITIES

Provide a warm welcome to guests with Aman style introduction
Perform check-in & check-out duties and update guest’s profile and port folio
Assist guests with transfers around the resort or conduct site inspection tour upon requests
Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction
Collect any information about guests’ plans, pre-reservation services, special dietary requests, allergies or other safety conditions and coordinate with concerned departments to ensure guest experience is beyond expectations
Make suggestions and actively upsell resort operated activities, private dining options, tours and other experiences
Demonstrate extensive knowledge of resort’s products & services as well as in house promotions, events and activity calendar at the resort
Double check with concerned departments for any outstanding posting and ensure the guest bills are accurate before presenting to guests
Prepare daily departmental reports, correspondence & other related paperwork
Work closely with other departments for the arrangement of guest’s transportation, special dining options, turndown service, massages, tours, treks, etc.
Attend meetings or training sessions assigned by Department Head or Board of Management
Ensure compliance with Health & Safety regulation including fire safety procedures to ensure the safety of all stakeholders
Adhere to resort and department’s internal policies and procedures

QUALIFICATIONS

Be detail-oriented and always willing to attend every guest’s needs in compliance with Aman standards
A team player and proven ability to work with minimal supervision
Proactive, resourceful and able to work with long hours and flexible shift arrangement
Personal grooming and presentation should always be of the highest standard
Very good knowledge of Microsoft Software platforms & OPERA PMS
Excellent knowledge of guest related functions and guest service
Excellent command of English
Previous experience in a similar role is an advantage

BENEFITS

Đang tải ...

Bấm để nộp hồ sơ ứng tuyển miễn phí

Đang tải ...

Đang tải ...

Đang tải ...