IT Service Desk

Báo lỗi

☞ Hoiana Integrated Resort

Lượt xem: 219

Ngày cập nhật: 14-04-2024

Địa điểm: Quảng Nam

Ngành nghề: IT - Phần cứng/ Mạng

Vị trí: Nhân viên

Mức lương: Cạnh tranh

Trình độ: Đại học

Kinh nghiệm: 1 - 2 Năm

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Mô tả công việc

  • · Work on the SD Call Registration and Coordination system.
  • · Install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks.
  • · Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • · Troubleshoot system and network problems, diagnose and resolve the hardware or software faults, replace parts as required.
  • · Follow diagrams and written instructions to repair a fault or set up a system.
  • · Support the roll-out of new applications; Set up new users accounts and profiles and deal with password issues; Respond within agreed time limits to call-outs.
  • · Be authorized to research and implement fixes for new issues and only escalate to Level 2 if it is out of the skill set or ability to solve;
  • · Report to and support IT Manager in IT inventory by coordinating with different internal teams (IT Solutions, IT support, IT Infrastructure and IT Governance).
  • · Manage and control IT stock in terms of quantities and values, including tracking and handling all IT inventory data of import and export equipment, pricing of IT assets accurately 100%.
  • · Manage and handle all paper documents related to IT inventory required based on IT standard policies and procedures, to ensure the accurate control of quantity, quality and adequate documents.
  • · Manage and control measures to ensure mistakes, inaccuracies and discrepancies of the inventory are highlighted, addressed and resolved.
  • · Liaise with accounting team about IT Inventory by complying weekly, monthly reports to ensure accurate and consistent record.
  • · Other assignments from line manager and the Management.

Yêu cầu công việc

  • · Good at English communication (intermediate level).
  • · The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem-solving and troubleshooting skills.
  • · Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must.
  • · Basic knowledge of hardware and software.
  • · Understanding of Incident Management tools such as SCSM, Services Desk Plus.
  • · Basic knowledge of the Network and Server system.
  • · Advanced ability to troubleshoot and trace logs.
  • · Strong sense of curiosity and ability to quickly & eagerly learn the inner working of applications are musts.
  • · Working based on shift transfer.

Quyền lợi công việc

  • Chế độ bảo hiểm
  • Xe đưa đón
  • Đào tạo
  • Nghỉ phép năm
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Hạn nộp: 14-05-2024

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