Operations Supervisor - Trưởng Nhóm Chăm Sóc Khách Hàng (ILA Phan Văn Trị)

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☞ ILA Việt Nam

Lượt xem: 164

Ngày cập nhật: 14-04-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Tư vấn - Chăm sóc khách hàng Giáo dục/ Đào tạo

Vị trí: Trưởng nhóm / Giám sát

Mức lương: Cạnh tranh

Trình độ: Cao đẳng

Kinh nghiệm: 2 - 3 Năm

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Mô tả công việc

1 . Training and Development

- Conduct Workshop/Training for TA and Operation

- Suggest courses to Academic/HO

- Operation Officer and TA Development

2. Property management

- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;

- Maintain all facilities and equipment in proper conditions: clean, safe and workable;

3. Staff supervising

- Observe/monitor to make sure Operation Officer’s performance is accurate and professional;

- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;

- Check ERP to make sure every process is applied correctly;

- Arrange staff working schedule

4. Inventory

- Responsible for appropriate forecast and ordering of books and materials for centre use

5. Course administration

- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;

- Monitor ILA parents to make sure all information correct

6. Class schedule

- Work closely with sales and care team to merge or fill classes to burn revenue

- Monitor all class to alert CM to avoid delay or cancel

- Work close with sales and care team to forecast new classes

7. Scheduling

- Supervise SE to make sure smart and correct scheduling

- Work with AM to monitor and forecast teachers on time

8. TA management

a. Teaching Assistant recruitment

- Forecast TA

- Recruitment process

- Induction

b. Scheduling

- Scheduling (Class/Substitution/Supervision/Level Testing)

- Supporting Tasks

- Taking class when requested

- Cover absent TA/absent Level Tester when requested

- Arrange right TA for right class

- Smart Scheduling

c. Remuneration

- TA Salary/Scale raise

- Contract

- Loyalty Award

- Excellent Award

- Leave and Termination

d. TA Performance management

- Observation: conduct, corrective action

- Performance Appraisal

- Disciplinary Process

- TA SS: conduct, follow up improvement action

9. Social/Motivation activities

Yêu cầu công việc

1. Qualifications

a. Prefer 02 years working experience in foreign company and in service product

b. Prefer working experience in an educational organisation

c. University graduated

d. Ability to work independently and as part of a team

e. Fluent in both English and Vietnamese

2. Skills

a. Leadership/ownership

b. Management skills

c. Team building and Communication skills

d. Problem solving skills

e. Training and coaching skills

f. Well-organised and detail management

Quyền lợi công việc

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm
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Hạn nộp: 14-05-2024

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