QA Specialist - App Social Video

Báo lỗi

☞ CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Lượt xem: 196

Ngày cập nhật: 14-04-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Quản lý chất lượng (QA/QC) Tư vấn - Chăm sóc khách hàng

Vị trí: Nhân viên

Mức lương: 15 Tr - 18 Tr VND

Trình độ: Cao đẳng

Kinh nghiệm: 1 - 2 Năm

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Mô tả công việc

WE NEED YOU:

  • Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards

  • Providing feedback and coaching based on quality audits, complaints, and seller satisfaction remarks to improve on their communication and overall quality performance

  • Providing report and analysis on quality progress to HOCS

  • Ensuring contact reason categories are tagged correctly

  • Ensuring recoveries are done

  • Analyzing the root cause of the issue and able to design action plan.

  • Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.

  • Providing information to assist in the performance feedback and to increase motivation

  • Test products and procedures to establish functionality and effectiveness.

  • Manage BPO performance to achieve KPIs of productivity

WORKING TIME:

  • 8 hours/ day, 6 days/ week - Official time: 9 AM – 6 PM

BENEFITS:

  • Salary: Up to 18,000,000 mil gross

  • Periodical bonus: twice/year

  • Position promotion, salary increase: once/year

  • 13th month salary, Bonuses, gifts for Holidays

  • Insurances followed Vietnamese Labor Law

  • Activities: Birthday party, Employee engagement activities

Yêu cầu công việc

REQUEST:

  • At least 1-year experience in QA position

  • Basic communication English

  • Advanced knowledge of MS products, particularly Excel

  • Excellent communication skills – Analytical, able to analyze data and draw insights.

  • High level of accuracy and attention to detail

  • Innovative and able to influence others

Quyền lợi công việc

  • Laptop
  • Chế độ bảo hiểm
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm
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Hạn nộp: 14-05-2024

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