[TAM SON] HCM - Deputy Operation Manager

Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to Vietnam.

Since then, we have expanded our portfolio beyond fashion and into various luxury fields including watches, jewelry and audio-visual technology brands including Patek Philippe, Hermès, Vacheron Constantin, Piaget, Chopard, Bottega Veneta, Saint Laurent, Hugo Boss, Kenzo, Bang & Olufsen. Tam Son currently operates a network of more than 50 stores in both Hanoi and Ho Chi Minh City. The company plays an important role in the development of Openasia Group.

The Deputy Operation Manager is responsible for managing and supervising all the store operation activities and ensure smooth running a day-to-day basis.

He/ she has to maximize the revenue of all brands/stores of the Company by managing the promotions, visual merchandising to the Brand/Company’s standards, to manage the Sales Staff fully versed on the target for the day and excellent customer care standards meet.

I. Store Operation

1. Store VM

• Ensuring the Store VM quality as standard.
• Ensuring products display standard in the store (VM).

2. Inventory

• Inventory control monthly by operating and managing inventory at the Stores.
• Offering sales programs to clear inventory.

3. New Store Opening Set-up

• Responsibility for analyzing premises set up new stores.
• Managing the projects of new store openings, stores fit-outs and launches in line with pre-agreed budgets.
• Preparing the checklist requirement to distribute to relevant departments and following up with the progress.

4. Store Document Management

• Preparing and monitoring team to work on the document in accordance with Store Operation, procedure/guidelines, such as sales recording, money depositing, goods ordering/ receiving /returning and writing off.
• Reviewing the principles and practices of the Retail store processes, ensuring that all staffs are able to follow correctly.

5. Maintain store standard and merchandise standard

• Checking and maintaining working standards follow store processes.
• Ensuring store asset and equipment are in good condition.

II. Sales Management

1. Sales

• Partnering with Retail to provide data for buying.
• Communicating Sales Target, sales plans, and sales results to Store Managers.
• Monitoring sales target monthly, quarterly and annually.
• Coordinating, urging, monitoring the SMs by managing the store performance, sales KPIs and supporting Retail to have activities to drive sales, push sales to ensuring achieving the sales targets.
• Analyzing sales and do the action plan and ensure the team is well communicated.
• Trade marketing: cooperating with Marcom to ensure brand identity at the point of sale, activation, promotion.
• Planning, managing, and arranging store for the promotion by following promotion guideline.

2. Customer Service Quality

• Maintaining close contacts with top-tier customers, co-operating with CRM Department to build the CRM program to serve the current customer and recruit new customer.
• Partnering with CRM to improve Customer Experience.
• Ensuring quality of sales service according to standards of customer service quality after sales.

3. Team Training & Development

• Following with all the staffs training/ coaching: product, store operation training and staff development, soft skills ...

III. Other tasks assigned by Line Manager