Quản lý chất lượng cuộc gọi (Line tiếng anh)(QA/QC)

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☞ Vietnam Concentrix Services Company Limited

视图: 197

更新日: 14-04-2024

位置: Ho Chi Minh

类别: 质量保证/质量控制 咨询/客户服务

水平: Nhân viên

薪水: 14 Tr - 17 Tr VND

水平: Cao đẳng

经验: 1 - 2 Năm

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职位描述

- Listen call recording/ real time agent consult to conssumer.

- Quality scoring agent calls - Detect and record non-compliance found.

- Proposed report and training plan for agents

- Coordinate with Trainer and Teamlead to coach and train agents

- Propose solution to improve call quality and sales efficiency

- Other tasks assiged by OM

-work 5 days a week

工作要求

- At least 6 months experience in QA/QC possition

-Good English(listening-speaking)

- Knowledge and experience in Customer Service

- Have sense to detect and regcognize non-compiance behavior.

- Experienced in training and coaching is a plus

- Skilled in analyzing records to provide problems and solutions.

- Ability to communicate and inspire employees

工作兴趣

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
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最后期限: 14-05-2024

点击免费申请候选人

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