Assistant To GM - Trợ lý Tổng quản lý

Báo lỗi

☞ CÔNG TY CỔ PHẦN TẬP ĐOÀN ONSEN FUJI

Lượt xem: 152

Ngày cập nhật: 04-05-2024

Địa điểm: Hà Nội

Ngành nghề: Du lịch/ Nhà hàng/ Khách sạn

Vị trí: Nhân viên

Mức lương: Cạnh tranh

Trình độ: Đại học

Kinh nghiệm: 3 - 5 Năm

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Mô tả công việc

Financial Returns:

• Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&L analysis and budgeting.

• Control costs at same time as protecting the assets of the hotel

• Turn in all paperwork in a timely manner with precision and exactness.

• Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.

• Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate.

Human Resources:

• Create and maintain a strong team with great cohesiveness.

• Under the direction of the General Manager, effectively hire, train, and hold accountable the entire staff of the hotel. Hire without any discrimination or bias.

• Understand and execute company’s coaching and disciplinary policies.

• Ensure team members Brand and Company’s educational standards are met and documented to brand standards.

• Motivate team to drive revenue.

Business Development:

• Understand sales effort within the market and drive both Occupancy and ADR.

• When directed, assist with sales calls to top accounts and new accounts and constantly be engaged in the sales efforts.

• Assist with account maintenance, prospecting, qualifying, and closing pertinent pieces of business.

Operations:

• Understand the workings of a hotel. Deliver a consistently clean and well-maintained hotel.

• Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics.

• Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections.

• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.

• Interact with guests, solicit feedback and build relationships. Effectively respond to guests regarding service challenges

• Use technology platforms to drive guest experience scores

• Work with General Manager to achieve brand and corporate goals (daily, monthly, and annually).

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. This includes on-going hotel inspections and maintaining records to company and brand standards

• Enhance the hotel’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Yêu cầu công việc

Education/Experience

2-3 years’ hotel or other highly relevant hospitality experience and/or hospitality degree from an accredited university. Same brand experience is preferred.

Knowledge, Skills and Ability

• Must have excellent verbal and written communication skills including mastery of developing and maintaining client relations and networking in order to successfully drive existing and new business.

• Must have interpersonal skills and commitment to internal customer service standards.

• Must be highly organized.

• Must be able to multi-task, a self-starter, and have the ability to apply appropriate resolution to stressful situations.

• Must have strong computer skills and be able to operate the PMS.

• Must be capable of performing all hourly functions and operating all equipment in hotel.

• Must be able to work all shifts and be flexible in the amount of works hours at the job.

Quyền lợi công việc

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
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Hạn nộp: 03-06-2024

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