Call Center / Client Service

Báo lỗi

☞ Standard Chartered Bank (Việt Nam)

Lượt xem: 172

Ngày cập nhật: 14-04-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Tư vấn - Chăm sóc khách hàng Bán hàng Tài chính/ Ngân hàng/ Chứng khoán

Vị trí: Nhân viên

Mức lương: Cạnh tranh

Trình độ: Cao đẳng

Kinh nghiệm: 1 - 3 Năm

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Mô tả công việc

• Handle inbound calls from all Personal Clients regarding sales, service or transaction requests; fulfil clients’ needs within the same interaction as much as possible
• Educate and steer client for interactions with the bank via online, machine channels
• Maximise Service-To-Sales opportunities where appropriate, either selling directly for simple products or passing lead on to Personal NTB & ETB Sales or Outbound Centre
• Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
• Ensure all sales pitches are made without no mis-selling
• Do additional tasks related job requirements which assigned by Team Leader/Manager

Activities
1. Service
• Fulfil all service needs with maximum first call resolution
• Co-browse with the Client in order to assist in resolving issues
• Educate and conduct initial set up for digital banking, …
2. Deep sell/service to sales
• Suggest solutions Client might potentially need using analytics triggered next-best-conversation; involve Wealth Specialist if necessary
• If conversation requires follow up, inform ETB Sales or Outbound Centre/ Priority Banking Team for action
3. Sale of products to NTB
• Perform a needs analysis with Clients on receiving calls where appropriate
• Complete sale process on the spot where possible, and involve Specialists where necessary
• If required, hand off client to Personal Acquiring Team for follow up conversation
4. Risk Management
• No major breach of regulations and non-compliances of Group’s standard in the area of responsibility.
• Participate in and/or support the Banks effort in combating money-laundering activities.

Yêu cầu công việc

Must:
- Good English speaking/listening skills
- Able to work in shifts including night shift (3-4 night shifts/month) in District 7
- Strong communication skills
- Calm person, well control emotion
- Ability to work under high pressure
- Adaptability to any changes
Prefer candidates with:
- Banking or customer service background
- Call Centre experience
- Selling skills

Quyền lợi công việc

  • Chế độ bảo hiểm
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm
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Hạn nộp: 14-05-2024

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