[CISS] Academic Service Officer

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☞ EQuest Education Group (EQG)

Aussicht: 144

Update Tag: 14-04-2024

Ort: Ho Chi Minh

Kategorie: Beratung / Kundenservice Bildung / Ausbildung Verwaltung / Büro / Assistent

Position: Nhân viên

Gehalt: Cạnh tranh

Bildung: Đại học

Erfahrung: 1 - 2 Năm

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Jobbeschreibung

  • Consults parents about academic programmers of each school in the system so that they would have the best and suitable choice for each student.

  • Provide assistance with the operational non-academic aspects of procedures such as student complaints handling, appeals, timetabling, timesheets, re/enrolments, class management, attendance (record late and dismissal early)

  • Follow up students’ status (new, current, defer, withdrawal, etc.), updating students’ results and manipulating statistical data to report as well as support contacting parents to remind tuition fees on time.

  • Undertake data entry; data validation and resolution of student-related information and issues include administrative support to prepare and schedule examination, attendance list and to update results, issuing report cards, updating academic record and other special events (discipline, reprimand, reward, etc.)

  • Provide administrative assistance including supporting events (Parent events, New teacher Orientation, Graduation, etc.) and workshops and preparing supporting documents for students such as confirmation letters, copies of report cards when required and managing the related administration.

  • Contact the Bureau of Education and Training, Departments of Education and Training about the administrative procedures related to students.

  • Be responsible for interpretation and translation for Leadership team and teachers in meetings with parents or for drafting, translating, and distributing letters to parents in the system.

  • Record and promptly notify the relevant departments when the student needs to stop using the services.

  • Ensure accurate and timely communication with clients on all requests, including advising students, parents. Use persuasion skills in dealing with internal and external contacts.

  • Ensure the dissemination of specific and accurate information while maintaining confidentiality, integrity, compliance and meeting legislative reporting requirements of student records for all students.

  • Collaborate with other administrative staff within and outside ASO when and where appropriate to ensure smooth execution of ASO administrative duties.

  • Participate as an effective member of the service team through contribution to the team planned goals by completing tasks in an accurate and timely manner.

  • Other administrative and operations duties as determined by the Operation Manager.

Stellenanforderung

  • English proficiency in all 4 skills (Speaking/ Reading/ Listening/ Writing) is a must-have
  • Experienced in Education industry is nice to have
  • Computer Literacy (Office Use)
  • Can do multi-task, problem solving skill
  • Have a can do mindset
  • Good communication skill
  • Careful, meticulous, confidential and well organizer

**Working location: CIS, 7 street 23, Phu My Hung, district 7, HCMC

**Working time: Monday to Friday: 8h00 - 17h00, Saturday: 8h00 - 12h00

BENEFIT:

  • Competitive salary.
  • 12 annual leaves.
  • Unlimited Free Buffet lunch.
  • Yearly health check – up.
  • Yearly Salary review.
  • International Working environment
  • Professional Career Development Opportunities.

Job Nutzen

  • Chế độ bảo hiểm
  • Phụ cấp
  • Chăm sóc sức khỏe
  • Đào tạo
  • Nghỉ phép năm
  • CLB thể thao
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Frist: 14-05-2024

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