[HCM] - Customer Service Executive (Telesales)

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☞ Công Ty Cổ Phần Maison Retail Management International

View: 243

Update day: 14-04-2024

Location: Ho Chi Minh

Category: Sales Labor Consulting / Customer Service

Number of recruitment: 1

Position: Nhân viên

Salary: 7-10 triệu

Education: Trung cấp

Experience: 1 năm

Gender: Không yêu cầu

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Job description

- Own all outgoing phone and SMS communications between the company and customers in the context of tele sales initiatives.
- Design tele sale programs in line with marketing campaign calendar for both offline and online, and build unique selling point and sale strategy.
- Build segmented customer lists with call schedule in line with other channels in order to maximize the chance of successful sales while preventing intrusive and excessive interactions with customers.
- Assist customers to place orders, or place orders on behalf of customers, and reach revenue targets set by the company.
- Consult, advise and assist customers with products, brands, prices, campaigns, services, orders, and policies via phone channels.
- Have full understanding of Operations, Buying, Logistics, E-commerce, Marketing and Finance processes, together with customer service policies, to provide first level of customer support via hotline in case of customer inquiry during tele sales initiatives.
- Escalate and transfer issues appropriately and correctly to the solutions team for requests that require further investigation in case of customer inquiry during tele sales initiatives.

Job requirement

- Graduated College.
- Experience from 1-2 years.
- Well communication skill.
- Problem solving and analysis skills.
- Friendly, enthusiastic, capable.
- Proficient in Word, Excel, Outlook, Internet and Power Point.
- Ability to adapt: Eager to learn
- Withstand pressure.

Job benefit

- Enjoy insurance policies (social insurance, health insurance).
- Rewards for Bao Viets Health Insurance Package
- 13th month salary bonus
- Bonus on the year-end profit of the company for the performance-based team
- Enjoy a full holiday regime according to state regulations
- Enjoy yourself when you get married, have children, birthdays, and Vietnamese womens day
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Contact Information

Contact: Phòng Tuyển Dụng

Address: 189 Dương Bá Trạc, Phường 1, Quận 8, TP.HCM

Deadline: 14-05-2024

Click to apply for free candidate

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