Quality Control (Nutrition)

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☞ CÔNG TY TNHH LANGUAGE TALENT SOLUTIONS

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Update day: 04-05-2024

Location: Ho Chi Minh

Category: Sales Marketing / PR Consulting / Customer Service

Position: Nhân viên

Salary: 18 Tr - 20 Tr VND

Education: Trung cấp

Experience: Trên 1 Năm

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Job description

Job Responsibilities

- Listen call recording/ real time agent consult to consumer.

- Quality scoring agent calls - Detect and record non-compliance found.

- Proposed report and training plan for agents - Coordinate with Trainer and Teamlead to coach and train agents.

- Propose solution to improve call quality and sales efficiency.

- Other tasks assigned by OM.

Benefits:

- Pay insurance premiums according to state regulations.

- 13th month salary; quarterly and annual KPI bonus.

- Consider salary increase every year.

- To be sponsored or participate in annual skill and professional training courses, certification exams to serve the job.

- Annual travel, teambuilding, event...

- Birthday gifts, Tet holidays for Employees and Families (8/3, 1/6, 20/10, Mid-Autumn Festival, …)

Job requirement

-At least 6 months experience in QA/QC position.

-Knowledge and experience in telesales.

-Have sense to detect and recognized non-compliance behavior.

-Experienced in training and coaching is a plus.

-Skilled in analyzing records to provide problems and solutions.

- Ability to communicate and inspire employees.

Job benefit

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm
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Deadline: 03-06-2024

Click to apply for free candidate

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