Boutique Supervisor/ Manager - Luxury Watch | Crystal | Automotive | Fashion | Art

Job Title: Boutique Supervisor/ Manager

Department: Watch/Automotive/Crystal/Mode/Art

Employment Type: Full-time

Office location: Hanoi or Ho Chi Minh City

Report operationally to: Brand Manager

The roles and responsibilities of the Boutique Supervisor/Manager include but are not limited to:

Business Development

• Develop the boutique’ business plan to include marketing and promotional strategies that will allow the boutique to drive traffic and to increase its customer base, with particular emphasis on building the local market (events, integration to the local community, etc.).
• Present strategies to the regional management and the central Marketing team for review and approval.
• Know the local market and business environment, including competitors’ activities and luxury market trends.
• Provide feedback on product assortments, buying trends, and customers’ requests.
• Ensure the highest level of customer service, complying with the Customer Service quality standards and to the selling ceremony.

Sales Management:

• Continuously motivate and train the team to meet assigned sales and productivity objectives.
• Demonstrate sales leadership to staff by playing an active role on the selling floor.
• Proactively manage the Clienteling function in the boutique.
• Be up to date with the brand’s news and ensure that all associates are knowledgeable in all brand’s products, information, and history.

People Management and Development:

• Ensure training programs (sales techniques, customer service, policies and procedures, product knowledge).
• Supervise recruitment, evaluation and development of the boutique team, maximizing individual potential, and ensuring succession plans.
• Ensure all People policies and procedures are implemented, solving staff issues as appropriate.

Operations Management:

• Provide monthly quantitative and qualitative business reports.
• Determine staffing needs and create staff schedules to ensure the appropriate coverage and to match with the traffic.
• Responsible of the P&L of the boutique, with particular attention to controllable expenses, sales plan and operating profit.
• Ensure that brand’s standards are applied and maintained at all times across the boutique merchandising, customer service, and back office activities (stocks, administration, etc.)..

Personal development:

• Develop strong product knowledge, soft skills as well as company history, information and news knowledge by attending training by brands, company & self-learning to generate knowledge about each brand specificities, strengths and weaknesses. Stay certified with all new brand knowledge.
• Continuously develop product and sales acumen to become the authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
• Develop knowledge in current industry trends and other relevant fields - Gastronomy, Art & Music, Giftings and other lifestyle aspects.
• Continuously update knowledge about customers profile of each brand to better understand their behavior and habits.

Team-effort duties:

• Maintain open, professional and ongoing communication with management and colleagues.
• Serve as a positive role model and represent S&S appropriately at all times.
• Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)
• Adhere to and uphold all S&S Group core values, policies and procedures.
• Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.
• Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.