Giám Sát Ca / Shift Supervisor - Hà Nội - Quận Tây Hồ, Ba Đình

Erreur

☞ Starbucks Vietnam

Vue: 169

Jour de mise à jour: 04-05-2024

Localisation: Ha Noi

Catégorie: Ventes Autre Restauration / Hôtel / Tourisme

Niveau: Nhân viên

Salaire: Cạnh tranh

Expérience: 1 - 2 Năm

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Description de l’emploi

* Working Location: Ha Noi City - Quận Tây Hồ (Võ Chí Công), Ba Đình (Lotte Liễu Giai) and other Districts in Hanoi

Job Summary and Mission

This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.

- Anticipates customer and store needs by constantly evaluating environment and customers for cues.

- Assists with new partner training by positively reinforcing successful performance.
- Contributes to positive team environment and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

- Follows Starbucks operational policies and procedures.

- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

- Maintains regular and consistent attendance and punctuality.

- Provides quality beverages for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

- Utilizes operational tools to achieve operational excellence during the shift.

Exigences de l’emploi

Summary of Experience

- Customer service experience in a retail or restaurant environment

- 1 to 2 years experience with the smae position

Required Knowledge, Skills and Abilities

- Ability to direct the work of others

- Ability to learn quickly

- Effective oral communication skills

- Knowledge of the retail environment

- Strong interpersonal skills

- Ability to work as part of a team

- Ability to build relationships

Bénéfice d’emploi

  • Chế độ bảo hiểm
  • Phụ cấp
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm
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Date limite: 03-06-2024

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