Membership Loyalty Assisstant Manager (Work at District 1, HCMC)
エラー
☞ Techtronic Industries Vietnam (TTI)
見る: 115
更新日: 14-04-2024
場所: Ho Chi Minh
レベル: Quản lý
給料: Cạnh tranh
教育: Đại học
経験: Trên 5 Năm
仕事内容
JOB SUMMARY: This role will contribute to the success of our customer loyalty objectives & membership-related projects. He/She would be responsible in identifying member’s insights by conducting analytics with customer database and driving member acquisition, data capture and loyalty program initiatives in Asia markets.
KEY DUTIES:
• Formulate, implement and optimize member acquisition, retention and loyalty strategies for 10+ regions in Asia through conducting behavioural analyses on Members’ transactional data at portfolio level, estimating revenue impact and referencing to the latest market / industry data
• Manage and optimize member portal and loyalty program, and advocate best data practices, tools and platforms to enrich member profile, enhance segmentation, deliver a personalised experience and drive sales
• Develop relevant, engaging and more personalized contents and offers for members and potential members and monitor customer receptivity of different contents
• Define/refine membership policy, workflow and frameworks, and ensure proper implementations of relevant day-to-day operations in all customer touch points and event procedures to acquire data, optimize loyalty activation program impacts, drive sales from members as well as maintaining customer satisfaction and loyalty
• Work closely with regions and technical teams to monitor member comments and drive necessary enhancements and/or new membership-related initiatives from defining business requirements, conducting UAT to deploying solutions
• Manage & prepare the reporting environment including data sources & quality of imported data.
• Generate monthly reports based on online and offline data to create/refine member personas, understand customer behaviour and journeys, evaluate effectiveness of the loyalty-related activities and draw actionable insights
• Perform other ad-hoc projects as assigned
• Business travel is required
仕事の要件
1. Education: Bachelors degree in Business Administration or relevant disciplines.
2. Experience:
• 4+ years of experience in membership, rewards program, loyalty marketing or similar capacity
• Strong track record in taking commercial decisions based on customer data and local market information where experience in regional role in Asia is highly advantageous
• Experience in project management for customer loyalty program, and creating and implementing long-term membership strategic plans, setting KPI/budgets, following up goals and evaluation
3. Knowledge:
• Strong communication, negotiation, and interpersonal skills
• Logical and analytical mindset to determine and implement workflow, data rules and audience logic
• Proactive, independent, fast-learning and attentive to details
• Excellent verbal and written communications skills to effectively interact and build a rapport with business users and technical teams
• Proficient in both of spoken and written English
4. Functional Skills:
• Experience in Salesforce, Google Analytics, PowerBI and/or any similar solutions is an advantage
• Understanding of customer segmentation, behaviour tracking, data layer, AI, CRM and/or CDP is an advantage
仕事上の利点
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Xe đưa đón
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
締切: 14-05-2024
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