Nhân Viên Dịch Vụ Khách Hàng

Công Ty TNHH Oocl Logistics (Việt Nam)

Lượt xem: 141

Ngày cập nhật: 14-04-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Tư vấn - Chăm sóc khách hàng Vận chuyển/ Giao nhận/ Kho vận Marketing - PR Xuất nhập khẩu

Số lượng tuyển: 1

Vị trí: Nhân viên/ Chuyên viên

Mức lương: 12 - 15 triệu

Trình độ: Đại học

Kinh nghiệm: 1 năm

Giới tính: Không yêu cầu

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Mô tả công việc

Job accountabilities: Manage supply chain for oversea customers including cargo/PO management, vendors, and carrier management.

oPre-shipment

  • Coordinate with vendor and customer in receiving bookings via email (manual booking) or vendor podium system (e-booking)
  • Check PO details in ICS and acknowledge shipping order (SO) in ICS within 24 hours.
  • Prepare loading plan (both CY and CFS) as per Standard operation procedure (SOP) and update shipping plan in ICS systems – sending Pre-advice to consignee and get their approval.
  • Place booking with consignee’s nominated carrier (Ocean/Air) as per consignee allocation/MQC, manage the volume % shared between carriers as per consignee’s instructions /allocation. Update carrier booking (CBK) in system timely for CBK status visibility.
  • Release bookings to vendors as per approved shipping plan
  • Receive shipping instructions from vendors and submit shipping instruction to carrier, prepare FCR/ Bill of lading.
  • Solve any arising issues related to shipments. Daily reports on space and equipment status to customer if requested.


oPost-shipment

  • Receive and check documents submitted by vendors through email/system before sending to consignee or uploading in system.
  • Send Post advice to customer after cargo on board, follow up with carrier and keep customers updated if any changes on the sailing schedule/ETD/ETA.
  • Co-ordinate with vendor and carrier to get BL (Original, SWB, surrendered BL)
  • Co-ordinate with AR-AP team to clear vendors’ outstanding invoices > 14days and escalate to customers if needed.
  • Record and manage performance of vendors and carrier; update reports as requested by customers and supervisors.
  • Handle daily correspondence (emails/phone calls) from shippers and consignees, solve arising problems after shipment on board, escalate issues to consignee when needed.

oArrange vendor workshop; Offer vendor training on vendor podium (directly or virtually)

oHandle other tasks assigned by team leader or Manager.

Yêu cầu công việc

  • Bachelor’s Degree holder
  • Good command of written / spoken English will be an advantage.
  • Proficiency in computer literate, such as Excel, Word, Outlook, and PowerPoint.
  • Good communication skills, customer focused, achievement driven, teamwork and able to work under pressure.
  • Experience in shipping and/or logistics related field.

Quyền lợi công việc

  • Salary: negotiation.
  • 13th month salary.
  • Bonus based on business situation.
  • Social insurance, annual leave according to law.
  • Health care insurance for family (spouse/children).
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Thông tin liên hệ

Liên hệ: Ms. Diễm

Địa chỉ: Tầng 13, Tòa nhà Saigon Trade Center, Số 37, Đường Tôn Đức Thắng, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam

Hạn nộp: 14-05-2024

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