[Liobank] - Customer Service Supervisor

☞ Ngân Hàng TMCP Phương Đông - OCB

Ver: 153

Dia de atualização: 14-04-2024

Localização: Ho Chi Minh

Categoria: Consultoria / Atendimento ao Cliente Finanças / Banco / Estoque

Posição: Trưởng nhóm / Giám sát

Salário: Cạnh tranh

Educação: Đại học

Experiência: 2 - 5 Năm

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Descrição do emprego

Manage the daily operation of the Team to maximize Team’s productivity and performance.
Lead the Team to achieve individual and team performance KPIs targets.
Assist customer service specialists with duties where required.
Oversee and assess customer service staff activities, and provide them with regular performancerelated feedback.
Coach, train and develop team members to effectively align team capacities with current and future business needs.
Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans to achieve service level goals in Call Center.
Assist Head of Customer Service in providing effective and efficient services, where applicable, to ensure customer satisfaction.
Undertake other tasks assigned by Head of Customer Service Department.

Requisito de emprego

Bachelor’s degree in Business Administration, Business Management, or a related field.
2+ years of work experience in a similar position.
Proficient knowledge of customer service, and standard office practices and procedures.
Strong people and organizational skills.
Excellent management and supervisory skills.
Proficient in Microsoft Office Suite or related software.
Ability to solve problems quickly and independently while working in a fast-paced environment.
Organized skills with attention to detail.
Availability to work in shifts.