Customer Support (English Speaking)

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☞ Công Ty TNHH Dicentral Việt Nam

视图: 174

更新日: 14-04-2024

位置: Ho Chi Minh

类别: 其他 IT-硬件/网络 电信 咨询/客户服务

招聘人数: 2

水平: Nhân viên/ Chuyên viên

薪水: 9 - 13 triệu

水平: Đại học

经验: 1 năm

性别: Không yêu cầu

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职位描述

·Answer support phone lines and emails

·Resolve technical issue/errors related to company’s web services.

·Train customers to use their web account.

·Work with EDI mapping in upgrading EDI maps.

·Track support inquires through the support CRM ensuring the customer issue is resolved.

·Follow-up on unacknowledged transactions

·Set-up and maintain EDI trading partner relationships as needed.

·Any other duties as assigned by supervisor.

工作要求

·Strong communication skills both written and verbal English; Ability to communicate thoughts and information clearly and concisely.

·Experience in Customer Service, Technical Support or related field preferred

·Must be customer-service oriented; Actively look for ways to help people.

·Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times.

·Must have a strong attention to detail; Careful about detail and thorough in completing work tasks.

·Efficient able to handle and resolve client issues quickly and accurately.

·Ability to work in a dynamic and fast-paced environment.

·Working Time: 40 hours/Week. Working at least 03 days/week at the nightshift (9:00 PM – 6AM) and 2 days in flexible shifts.

·Willingly to work at weekends

工作兴趣

  • We provide social insurance, health insurance & unemployment insurance as stipulated by Vietnam Labor Law for all Vietnamese members.
  • Health care & accident insurance (Generali) for all employees & employee’s relatives
  • Annual health checkup program
  • 13th-month salary
  • Talent retention bonus
  • Lunch allowance & Parking allowance
  • Employees have 12 days of annual leave, 2 days for personal leave & public holidays according to state regulations.
  • Have a training policy according to job needs for employees and have an opportunity to go on business trips and train abroad.
  • Entertainment: Football club, Ping-Pong, ...
  • Company trip and teambuilding activities
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联络资料

联系: Chị Thanh

地址: 139 Pasteur, Phường Võ Thị Sáu, Quận 3, Thành phố Hồ Chí Minh, Việt Nam

最后期限: 14-05-2024

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