[AEON Long Biên] Division Leader - Omni Channel (Trưởng quầy - Bộ phận Bán hàng đa kênh)

Báo lỗi

☞ Công Ty TNHH Aeon Việt Nam

Lượt xem: 158

Ngày cập nhật: 14-04-2024

Địa điểm: Hà Nội

Ngành nghề: Tư vấn - Chăm sóc khách hàng Marketing - PR Bán hàng

Vị trí: Trưởng nhóm / Giám sát

Mức lương: Cạnh tranh

Trình độ: Đại học

Kinh nghiệm: 2 - 3 Năm

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Mô tả công việc

1. Online sale management

  • Brief all subordinates about promotion schemes to ensure clear understanding and proper execution
  • Oversee the resolution of any arising issues orders, system, app
  • Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
  • Directly resolve /Support subordinates to resolve customers’ complaints
  • Monitor all kinds of Online Sale reports
  • Follow & update online sale scheme timely
  • Price change follow MD & OP plan
  • Control stationery usage and have a cost reduction plan
  • Propose plans to improve department, survey competitor & consumer shopping behavior
  • Follow & update online sale situation frequency to Online Sale Manager/ Store Manager
  • Responsible for arranging and coordinating delivery to ensure orders are always delivered to customers quickly and promptly.

2. Cash Management

  • Ensure money and documents are collected in full, exactly, on time and according to the process
  • Ensure liabilities and receivable documents are tracked in a timely manner to limit losses

3. Manpower management

  • Arrange Monthly Division’s duty roster and manpower schedule
  • Ensure sufficient manpower during business in ad-hoc situations
  • Monitor Group Leader(s), General Staff’s attendance and attire
  • Approve duty roster, shift plan raised by Group Leader(s)
  • Be responsible for Group Leader(s) and General Staff’s performance
  • Identify and reduce unnecessary tasks to increase staff productivity
  • Take part in recruitment & selection activities for Division’s staffing
  • Motivate, training and develop staff in order to encourage their professional development
  • Identify potential staff for succession planning purposes
  • Build and promote team work spirit

4. Expense control

  • Propose and provide solutions and tools to optimize resources
  • Based on the actual situation to propose and allocate reasonable orders to optimize delivery costs
  • Allocate tools and equipment reasonably to save costs

5. Other duties

  • Follow all working procedures, the company’s policies, rules and regulations
  • Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip)
  • Other tasks or responsibilities as assigned by direct Line Manager and Store Manager

Yêu cầu công việc

A. Qualification and Job Requirements:

  • University degree
  • Prefer at least 1 year at online sale position
  • Minimum 2 years related experience is required
  • Good communication skill
  • Good command of verbal English
  • Teamwork skill: Actively promote team work
  • Leadership: Acting leadership by example
  • 8.Computer literate: Word, Excel, Powerpoint

B. Preferred skills

  • Have a polite, tactful and friendly attitude
  • Have good understanding of the needs of customers
  • Service orientation: customer service minded
  • Persuasion: Ability to persuade others in specific situations
  • Reasoning ability: Ability to definite problems
  • Ability to solve practical problems and deal with difficult situations

Quyền lợi công việc

  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm
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Hạn nộp: 14-05-2024

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