CRM Executive

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Ngày cập nhật: 04-05-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Tư vấn - Chăm sóc khách hàng Marketing - PR

Vị trí: Nhân viên

Mức lương: Cạnh tranh

Trình độ: Đại học

Kinh nghiệm: 2 - 4 Năm

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Mô tả công việc

Plan and operate CRM channels (Web Push, Email, SMS)
Report, analyze, evaluate, optimize channels to increase customer experience.Drive the Loyalty program and support sales
Define, implement, and manage the executive planning and strategies of the Loyalty Program, Referral Program, app/web push notification, and SMS.
Execute and operate effectively the Loyalty Program to grow and nurture VIP customers, maximizing customer lifetime, and retention.
Manage and segment the customer data, then designed personalized and relevant communication strategies for different group.
Coordinating with other channels of CRM, CS, and Marketing to deliver consistent message for different segmented groups.
Measure, analyze and report the performance of the app and campaign, push notification, Loyalty Program, and SMS to accomplish the desired CRM and business KPIs.
Conduct deep dive analytic and actionable insights relative to the app and campaign performance, customer retention, acquisition and other desired performances.

University Degree (Economics, Finance & Banking is an advantage)
1-3 years of professional experience in CRM or Customer Service
Strong analytical skills with great attention to details.
Strong team work, organization skills.
Good written and verbal communication skills (English and Vietnamese)
Computer skills: Microsoft Office 365 (Word, Excel, Power point, Power BI…)
Planning, organization organizing and time management skills
Hard-working, energetic, trust-worthy, ready-to-learn, ability to work extended hours and under pressure
Independent Proactive, team-work and presentation skills
Attention to details and able to multi-task

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