Customer Service Leader

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☞ CÔNG TY CỔ PHẦN TMĐT GREENMAZING

Aussicht: 174

Update Tag: 04-05-2024

Ort: Ha Noi

Kategorie: Beratung / Kundenservice Marketing / PR

Position: Trưởng nhóm / Giám sát

Gehalt: 15 Tr - 20 Tr VND

Bildung: Đại học

Erfahrung: 2 - 3 Năm

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Jobbeschreibung

- Manages operation teams to ensure operational excellence and excellent customer service.
- Produce accurate reports, identify root cause, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
- Continuously standardize and optimize the standard operating procedures(SOP).
- Set up and train team to operate the functional channels (Livechat, helpdesk, call center)
- Staff motivation and support to maximize their performance and pride to be members of a professional team.
- Analyze and build CS strategy.
- Follow suppliers’ performance: shipping, production, resend/refund/cancellation.

Stellenanforderung

- At least 3 years experience in the same position
- Master LiveChat softwares.
- Data-driven mindset to identify leverages and make the best decisions for the business in every situation
- Experience in e-commerce/Tech/Game preferred.
- Result-oriented, problem solver, strong analytical skill, and customer-focused.
** BENEFITS:
- Competitive salary: negotiate
- Comprehensive social insurance.
- Everyone has a voice. Innovation doesn’t know hierarchy. We make sure everyone is heard, considered, and respected.
- Learning is built into every role here. You’ll get mentorship and take ownership.
- Regular IDM (Individual Development Meeting) - one of our unique cultures.
- Annual travel
- Clubs: ping pong tournaments, football table league, volunteerism, and yes...free eats.
* Interested candidates please click "APPLY BUTTON" to send your update CV to us.
* Only suitable candidates are contacted.

Job Nutzen

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm
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Frist: 03-06-2024

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