Sales Coordinator

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☞ HR Vietnam’s ESS Client

Aussicht: 161

Update Tag: 14-04-2024

Ort: Binh Duong

Kategorie: Verwaltung / Büro / Assistent Andere Der Umsatz

Position: Nhân viên

Gehalt: Cạnh tranh

Bildung: Đại học

Erfahrung: 3 - 5 Năm

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Jobbeschreibung

Order Processing

  • Handle label inquiry/orders from receiving to shipment.
  • Daily input all orders received, check and release to production.
  • Fulfill all information on order tracking template and key into system.
  • Manage documents by processing and filling all related documents to assure customer profile well maintained.
  • Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workfow.
  • Join in training/meeting to get full understanding about handling orders/queries

Delivery management

  • Ensure on time delivery to meet customers expectation.
  • Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
  • Negotiate with customer if necessary for any possible delay in delivery
  • Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved

Customer service and management

  • Response any inquiries from customer in a timely manner.
  • Deal with and manage all claim and return requests from customers
  • Build customer service culture and ensure high customer satisfaction.
  • Measure and collect customer satisfaction
  • Report order and delivery status regularly to Customer Service Leader.
  • Other jobs assigned by Customer Service Leader

Stellenanforderung

  • Education: College/University
  • Experience: at least 3years at similar level.
  • Skills: Good organization, negotiation and interpersonal skills
  • Good presentation and explanation
  • Meticulous, detail-oriented and problem solving
  • Ability to work under pressure
  • Language: English in business level
  • Experience in packaging field will be preferable

Job Nutzen

  • Chế độ bảo hiểm
  • Phụ cấp
  • Xe đưa đón
  • Chăm sóc sức khỏe
  • Tăng lương
  • Nghỉ phép năm
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Frist: 14-05-2024

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