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IT Service Desk
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View: 228
Update day: 04-05-2024
Location: Quang Nam
Category: IT - Hardware / Networking
Position: Nhân viên
Salary: Cạnh tranh
Education: Đại học
Experience: 1 - 2 Năm
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Job description
- · Work on the SD Call Registration and Coordination system.
- · Install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks.
- · Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- · Troubleshoot system and network problems, diagnose and resolve the hardware or software faults, replace parts as required.
- · Follow diagrams and written instructions to repair a fault or set up a system.
- · Support the roll-out of new applications; Set up new users accounts and profiles and deal with password issues; Respond within agreed time limits to call-outs.
- · Be authorized to research and implement fixes for new issues and only escalate to Level 2 if it is out of the skill set or ability to solve;
- · Report to and support IT Manager in IT inventory by coordinating with different internal teams (IT Solutions, IT support, IT Infrastructure and IT Governance).
- · Manage and control IT stock in terms of quantities and values, including tracking and handling all IT inventory data of import and export equipment, pricing of IT assets accurately 100%.
- · Manage and handle all paper documents related to IT inventory required based on IT standard policies and procedures, to ensure the accurate control of quantity, quality and adequate documents.
- · Manage and control measures to ensure mistakes, inaccuracies and discrepancies of the inventory are highlighted, addressed and resolved.
- · Liaise with accounting team about IT Inventory by complying weekly, monthly reports to ensure accurate and consistent record.
- · Other assignments from line manager and the Management.
Job requirement
- · Good at English communication (intermediate level).
- · The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem-solving and troubleshooting skills.
- · Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must.
- · Basic knowledge of hardware and software.
- · Understanding of Incident Management tools such as SCSM, Services Desk Plus.
- · Basic knowledge of the Network and Server system.
- · Advanced ability to troubleshoot and trace logs.
- · Strong sense of curiosity and ability to quickly & eagerly learn the inner working of applications are musts.
- · Working based on shift transfer.
Job benefit
- Chế độ bảo hiểm
- Xe đưa đón
- Đào tạo
- Nghỉ phép năm
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Deadline: 03-06-2024
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