IT Helpdesk cho công ty thương mại của Nhật

Erreur

☞ Công ty TNHH AOBA Việt Nam

Vue: 191

Jour de mise à jour: 14-04-2024

Localisation: Ha Noi

Catégorie: IT - Matériel / Réseaux

Niveau: Nhân viên

Salaire: 700 - 1,000 USD

Éducation: Đại học

Expérience: 3 - 15 Năm

Le genre: Nam

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Description de l’emploi

Khách hàng của AOBA VN có tập đoàn mẹ là một công ty có lịch sử hình thành từ hơn 100 năm tại Nhật Bản, một trong những nhà sản xuất đồng thời là nhà cung cấp vòng bi (bearings) hộp số, cần trục trước, .. lớn nhất thế giới cho thị trường công nghiệp xe hơi, máy bay… Công ty đã đặt chân đến 27 nước trên thế giới.
Tại Việt Nam, từ văn phòng đại diện đã phát triển thành công ty và đang ngày một lớn mạnh với các khách hàng chủ chốt như Honda, Yamaha,…

Job description:

I. Development and compliance

  • Develop new company website, company intranet and other system
  • Develop and implement IT policy and best practive guides for the organization
  • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
  • Execute and manage change for continuous improvements (time, cost and quality)
  • Ensure compliance of policies, procedures, and regulations (Competion Act, Personal Data Protection Act, Anti-Bribery Act

    • II. Managed services support

  • Contact vendors and procure IT software, hardware, network
  • Work with Head-quarter IT department, discuss and implement the IT solution
  • Work with users to improve on generation of reports, automate if possible
  • Manage Active Directory, user accounts, permission
  • Set up new destop/laptop; install and configure hardware, software; provide hardware/software user manual and individual training for staff
  • Troubleshooting and manage destop/laptop, and other IT equipments such as photo-copier, printer, telephone, etc.

    • III. Network/server & voice support

  • 1st level support of SAP, Email System
  • Handle network and system projects (switching, firewall, server) depending on project scope
  • Ensure IT security is maintained according to group IT security policy
  • System health check of equipment
  • Trouble-shooting data back upi if job fail or incomplete

    • IV. Service management

  • Run regular checks on network and data security
  • Identify and act on opportunities to improve and update softwate and system
  • Support IT audit as per request from Head-quarter
  • Run and share regular operation system report with Management
  • Oversee and determine timeframes for major IT projects including system updates, upgrades, migration and outages
  • Monthly reporting (Number of call, Number of incidents)
  • Prepare user-friendly procedure manual, IT security manual
  • Record server and network information, maintainance and vendor contact information
  • Maintain software and IT related licenses, track the equipment warranties and service renewal before expiry.

    • V. Others

  • Have a filing and retrieval system in place of keeping past, current records and witl proper disposal of records.
  • Keep documents according to disposal guilines
  • Others duties to be assigned by Managers

    • Exigences de l’emploi

    • Educational back-ground:
    • Good communication skill
    • Good at English (writing and speaking)
    • Good work ethics and capacity to learn and adapt
    • Age : 26-30 years old
    • Preferred Language: English

    Benefit:

    • Attractive Salary, Bonus & Incentive
    • Insurance as Vietnam’s labor law
    • Work in a dynamic and friendly environment
    • Opportunity to learn and improve communication skill, negotiation skill & technical skills by international standard
    • Opportunity of promotion

    Bénéfice d’emploi

    • Chế độ bảo hiểm
    • Du Lịch
    • Chế độ thưởng
    • Chăm sóc sức khỏe
    • Đào tạo
    • Tăng lương
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    Date limite: 14-05-2024

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