Expert, HR Systems Management (SAP Payroll)
Errore
Visualizza: 143
Giorno di aggiornamento: 04-05-2024
Località: Ha Noi
Categoria: Amministrativo / Impiegato / Assistente Risorse umane Finanza / Banca / Azione
Posizione: Nhân viên
Stipendio: Cạnh tranh
Educazione: Đại học
Esperienza: Trên 7 Năm
Descrizione del lavoro
Job Purpose
- The job holder supports change management activities (assessing change impact, defining performances indicators, engaging stakeholders, developing communications plan, survey, tracking progress and reporting performance results).
- The job holder manages communication activities, user support, content development on digital channels and supports users on the implementation of change/adoption.
- The job holder supports the implementation organization of the Banks culture and core values programs for the Human Resource Division
Key Accountabilities (1)
A. Change Management Support
- Conduct change impact assessment and stakeholder analysis (for internal and external stakeholders).
- Developed change management plans.
- Engage and support stakeholders through change implementation.
- Develop and implement communication plans and track progress.
- Evaluate and report on performance results / efficiency of communication and transformation change implementation activities.
- Support design, planning, pilot preparation and implementation of initiatives.
- Prepare reports for discussions and updates on transformation initiatives.
- Prepare requirement specifications from customer journeys and define needs
Key Accountabilities (2)
B. User Support và Communication Collaterals
- Develop and manage user manuals / guidelines, materials, customer support scripts.
- Partner with feature development teams to design and develop digital user experience, plan and develop useful, usable content including instructional text, error and confirmation messages.
- Translate complex concepts into easy-to-understand interactive experiences to support online users to complete interactions smoothly and effectively.
- Create and manage content on digital channels for new features.
- Create, edit and manage content for communication campaigns.
- Actively research, collect information, update new market trends to develop new content strategy.
- Conduct surveys, collect, manage customer feedback, propose solutions to provide improved support to users.
Requisiti di lavoro
Success Profile - Qualification and Experiences
Domain Expertise
- More than 07 years of experience in the same field.
- Demonstrated experience supporting change management strategies and plans
- Superior writing, editing, and proofreading skills in English and Vietnamese languages
- Experience planning for and developing useful and usable content
- Experience supporting project management and organizational change projects
- Demonstrated experience creating online/digital content and executing on content strategy within the interactive space
- Demonstrated experience developing web/app content
- Demonstrated experience translating complex concepts into easy-to-understand interactive experiences to support online users
- Knowledgeable on digital technology Qualifications
- Bachelors degree in Communication, Technology
- Professional change certification in PROSCI / ADKAR will be advantageous
- English proficiency requirements are pursuant to Techcombanks policy.
Beneficio del lavoro
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
Scadenza: 03-06-2024
Clicca per candidarti per un candidato gratuito
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