Expert, HR Systems Management (SAP Payroll)

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☞ TECHCOMBANK

视图: 145

更新日: 04-05-2024

位置: Ha Noi

类别: 行政/文书/助理 人力资源 金融/银行/股票

水平: Nhân viên

薪水: Cạnh tranh

水平: Đại học

经验: Trên 7 Năm

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职位描述

Job Purpose

- The job holder supports change management activities (assessing change impact, defining performances indicators, engaging stakeholders, developing communications plan, survey, tracking progress and reporting performance results).

- The job holder manages communication activities, user support, content development on digital channels and supports users on the implementation of change/adoption.

- The job holder supports the implementation organization of the Banks culture and core values programs for the Human Resource Division

Key Accountabilities (1)

A. Change Management Support

- Conduct change impact assessment and stakeholder analysis (for internal and external stakeholders).

- Developed change management plans.

- Engage and support stakeholders through change implementation.

- Develop and implement communication plans and track progress.

- Evaluate and report on performance results / efficiency of communication and transformation change implementation activities.

- Support design, planning, pilot preparation and implementation of initiatives.

- Prepare reports for discussions and updates on transformation initiatives.

- Prepare requirement specifications from customer journeys and define needs

Key Accountabilities (2)

B. User Support và Communication Collaterals

- Develop and manage user manuals / guidelines, materials, customer support scripts.

- Partner with feature development teams to design and develop digital user experience, plan and develop useful, usable content including instructional text, error and confirmation messages.

- Translate complex concepts into easy-to-understand interactive experiences to support online users to complete interactions smoothly and effectively.

- Create and manage content on digital channels for new features.

- Create, edit and manage content for communication campaigns.

- Actively research, collect information, update new market trends to develop new content strategy.

- Conduct surveys, collect, manage customer feedback, propose solutions to provide improved support to users.

工作要求

Success Profile - Qualification and Experiences

Domain Expertise

- More than 07 years of experience in the same field.

- Demonstrated experience supporting change management strategies and plans

- Superior writing, editing, and proofreading skills in English and Vietnamese languages

- Experience planning for and developing useful and usable content

- Experience supporting project management and organizational change projects

- Demonstrated experience creating online/digital content and executing on content strategy within the interactive space

- Demonstrated experience developing web/app content

- Demonstrated experience translating complex concepts into easy-to-understand interactive experiences to support online users

- Knowledgeable on digital technology Qualifications

- Bachelors degree in Communication, Technology

- Professional change certification in PROSCI / ADKAR will be advantageous

- English proficiency requirements are pursuant to Techcombanks policy.

工作兴趣

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
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最后期限: 03-06-2024

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