[TAM SƠN] HN - Senior CRM Executive (Loyalty)

Visualizza: 172

Giorno di aggiornamento: 14-04-2024

Località: Ha Noi

Categoria: Tessile / Indumenti / Calzature Consulenza / Servizio Clienti I saldi

Posizione: Nhân viên

Stipendio: Cạnh tranh

Esperienza: 4 - 5 Năm

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Descrizione del lavoro

Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities.
Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each customer segment in order to increase customer satisfaction and loyalty. Ensure and enhance the quality of each treatment delivered to customers.
Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
Ensure customer experience and customer service standard are well maintained.
Work closely with cross-functional teams to deliver optimized CRM campaigns.
Work closely with Marketing team to deliver client communication schemes.
Manage CRM spending budget and stock.
Deliver reports and analytics as required by managers.

Graduated from economics, business administration, marketing or related fields
5 years proven working experience in customer service, customer experience, private banking, guest relations or partnership management
Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
Proficient in Microsoft Office 365
Good synthesis, analysis and reporting
Hands on experience with CRM software/system is preferred
Event planning & execution is an advantage

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