[TAM SƠN] HN - Senior CRM Executive (Loyalty)

Báo lỗi

☞ Openasia Group

Lượt xem: 171

Ngày cập nhật: 14-04-2024

Địa điểm: Hà Nội

Ngành nghề: Dệt may/ Da giày Tư vấn - Chăm sóc khách hàng Bán hàng

Vị trí: Nhân viên

Mức lương: Cạnh tranh

Kinh nghiệm: 4 - 5 Năm

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Mô tả công việc

  • Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities.
  • Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each customer segment in order to increase customer satisfaction and loyalty. Ensure and enhance the quality of each treatment delivered to customers.
  • Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
  • Ensure customer experience and customer service standard are well maintained.
  • Work closely with cross-functional teams to deliver optimized CRM campaigns.
  • Work closely with Marketing team to deliver client communication schemes.
  • Manage CRM spending budget and stock.
  • Deliver reports and analytics as required by managers.

Yêu cầu công việc

  • Graduated from economics, business administration, marketing or related fields
  • 5 years proven working experience in customer service, customer experience, private banking, guest relations or partnership management
  • Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
  • Proficient in Microsoft Office 365
  • Good synthesis, analysis and reporting
  • Hands on experience with CRM software/system is preferred
  • Event planning & execution is an advantage

Quyền lợi công việc

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
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Hạn nộp: 14-05-2024

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