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Key Account Manager
오류
☞ DHL Supply Chain (Việt Nam) Ltd
전망: 187
갱신일: 14-04-2024
위치: Ho Chi Minh
범주: 운송 / 물류 / 창고 해외 직업 생산/조작
수평: Quản lý
봉급: Cạnh tranh
교육: Đại học
경험: 5 - 15 Năm
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업무 설명서
Towards Customer
- Is the customer’s main point of contact for topics of strategic and tactical relevance, especially for commercial, but also for important operations matters
- Manages customer relationship during operational crises and other escalations
- Establishes communication matrix with customer and upholds discipline to ensure clarity and effectiveness of communication
- Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
- Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments
- Drives Net Growth by winning additional and retaining existing business from the customer; increase share of wallet
- Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered
- Excites customer for regular and numerous participation in the CXM survey and agrees mutual action plans that address their feedback
- Champions overall Customer Centricity agenda to drive actions that go beyond responding to CXM
- Schedules, prepares and conducts regular leadership meetings with customer (e.g., QBR/QBP)
- Introduces relevant innovation, products and capabilities to customer and builds commitment of customer to (co-)invest.
Key Accountabilities
- Champions the overall Customer Centricity agenda to drive actions that go beyond just responding to CXM
- Drives Net Growth by winning additional and retaining existing business from the customer; increasing our share of wallet
- Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered
- Trusts Operations to deliver the KPIs, but tracks performance and jumps in when customer satisfaction is at risk; escalates decisively if and when required
- Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
- Diligently coordinates DSC internal commercial process related to his/her accounts, e.g., O2D, Renewals, BCA process, etc. Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com.
작업 요구 사항
- Minimum 5 years experience as Key Account Management in Logistic / Supply Chain industry; OR act as Supply Chain Management/Logistics Management/Warehouse Management in multinational companies
- Good commercial acumen
- Exceptional communication, facilitation and presentation skills at all levels
- Willingness to learn about Operations if unexperienced in that area
- Fluent in English
- University degree or equivalent education
직업 혜택
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
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마감 시간: 14-05-2024
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