Đang tải ...
Key Account Manager
Erro
☞ DHL Supply Chain (Việt Nam) Ltd
Ver: 186
Dia de atualização: 14-04-2024
Localização: Ho Chi Minh
Categoria: Transporte / Logística / Armazém Empregos no exterior Produção / Operação
Posição: Quản lý
Salário: Cạnh tranh
Educação: Đại học
Experiência: 5 - 15 Năm
Đang tải ...
Descrição do emprego
Towards Customer
- Is the customer’s main point of contact for topics of strategic and tactical relevance, especially for commercial, but also for important operations matters
- Manages customer relationship during operational crises and other escalations
- Establishes communication matrix with customer and upholds discipline to ensure clarity and effectiveness of communication
- Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
- Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments
- Drives Net Growth by winning additional and retaining existing business from the customer; increase share of wallet
- Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered
- Excites customer for regular and numerous participation in the CXM survey and agrees mutual action plans that address their feedback
- Champions overall Customer Centricity agenda to drive actions that go beyond responding to CXM
- Schedules, prepares and conducts regular leadership meetings with customer (e.g., QBR/QBP)
- Introduces relevant innovation, products and capabilities to customer and builds commitment of customer to (co-)invest.
Key Accountabilities
- Champions the overall Customer Centricity agenda to drive actions that go beyond just responding to CXM
- Drives Net Growth by winning additional and retaining existing business from the customer; increasing our share of wallet
- Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered
- Trusts Operations to deliver the KPIs, but tracks performance and jumps in when customer satisfaction is at risk; escalates decisively if and when required
- Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
- Diligently coordinates DSC internal commercial process related to his/her accounts, e.g., O2D, Renewals, BCA process, etc. Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com.
Requisito de emprego
- Minimum 5 years experience as Key Account Management in Logistic / Supply Chain industry; OR act as Supply Chain Management/Logistics Management/Warehouse Management in multinational companies
- Good commercial acumen
- Exceptional communication, facilitation and presentation skills at all levels
- Willingness to learn about Operations if unexperienced in that area
- Fluent in English
- University degree or equivalent education
Benefício de emprego
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
Đang tải ...
Data limite: 14-05-2024
Clique para aplicar para o candidato livre
Đang tải ...
Đang tải ...
EMPREGOS SEMELHANTES
-
💲 10 - 12 triệu⏰ 24-04-2024🌏 Nghe An
-
💲 7 - 10 triệu⏰ 24-04-2024🌏 Nghe An
-
💲 12 - 15 triệu⏰ 03-04-2024🌏 Nghe An
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
Đang tải ...
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh, Binh Duong, Can Tho
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
Đang tải ...
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh