Omni Channel

Báo lỗi

☞ Shinhan Bank Vietnam

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Ngày cập nhật: 14-04-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Marketing - PR Kế toán - Kiểm toán Tài chính/ Ngân hàng/ Chứng khoán

Vị trí: Nhân viên

Mức lương: Cạnh tranh

Kinh nghiệm: 1 - 3 Năm

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Mô tả công việc

- To response all customers general inquiries on all Omni Channels.

- To support customer’s requests on some Omni Channels (SOL Chat/ Internet Banking Chat).

- To take all customer’s complaints related to Shinhan Bank.

- To work with other Teams inside/outside Contact Center to consult and provide information related Shinhan Bank products/services.

- Be responsible to report all issues/errors receiving on Omni Channels ly.

- To build template/script in order to shorten supporting time.

- To raise ideas for development and improvement of Omni System.

- Other tasks assigned by Line Manager.

Yêu cầu công việc

- Bachelor’s degree (Finance and Banking/ Economics are preferable).

-Banking Experiences at least 01 year (prefer: Contact Center).

-Good writing skill (both Vietnamese and English).

-Reporting & analysis skills (preferable).

-Strong communication skills.

-Positive/ High Teamwork spirit.

-Careful and patient style of work.

-Customer oriented.

Hạn nộp: 14-05-2024

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