Online Sales Supervisor/ Giám sát bán hàng trực tuyến (Khu vực Hà Nội và TPHCM)

Báo lỗi

☞ Công Ty TNHH Zeder Việt Nam

Lượt xem: 156

Ngày cập nhật: 04-05-2024

Địa điểm: Đồng Nai

Ngành nghề: Bán hàng Marketing - PR

Vị trí: Nhân viên

Mức lương: Cạnh tranh

Trình độ: Cao đẳng

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Mô tả công việc

Team Leadership: Provide leadership and guidance to a team of Online Customer Service Representatives to ensure they deliver exceptional service and meet performance targets.

Respond to Customer Inquiries: Provide prompt and accurate responses to customer inquiries via online messaging channels.

Customer Interaction Oversight: Monitor and review customer interactions conducted by the team to ensure professionalism, courtesy, and adherence to company standards.

Product Knowledge: Acquire and share a basic understanding of our automotive products

Issue Resolution Support: Assist the team in troubleshooting and resolving complex customer issues related to our products or services. As well as respond to messages yourself.

Documentation Management: Oversee and ensure the accurate maintenance of detailed records of customer interactions, including inquiries, complaints, and resolutions, by team members.

Yêu cầu công việc

Exceptional Proficiency in English: Strong reading, writing, listening, and spoken English skills are essential.

Fast Typing Skills: A minimum typing speed of 40 words per minute (WPM) is required.

Automotive Suspension and Mechanical Experience: While not mandatory, having knowledge in this area is beneficial.

Excellent Communication Skills: Demonstrated ability to communicate effectively, both in writing and verbally.

Strong Problem-Solving Abilities: The capacity to analyze and solve complex customer issues.

Customer-Focused Attitude: A commitment to providing outstanding customer service.

Quyền lợi công việc

  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Xe đưa đón
  • Du lịch nước ngoài
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm
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Hạn nộp: 03-06-2024

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