Operation Manager (F&B)

Báo lỗi

☞ Công Ty Avanti - Group

Lượt xem: 193

Ngày cập nhật: 14-04-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Du lịch/ Nhà hàng/ Khách sạn

Vị trí: Quản lý

Mức lương: 2,000 - 3,000 USD

Trình độ: Cao đẳng

Kinh nghiệm: 5 - 10 Năm

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Mô tả công việc

We are looking for a professional expert to be responsible for managing all F&B operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Responsibilities:

1. Operations:

  • Establish excellent Customer Relations Management to ensure guest satisfaction and repeat business.
  • Minimize the number of complaints while proactively converting complaints into a positive guest experience.
  • Oversee staff professional attitude and adherence to Company prescribed grooming and uniform
  • standards, teamwork relations with co-workers and management.
  • Oversee constant effectiveness of staff communication skills with both local and foreign guests
  • Assure maintenance of food (Kitchen) and beverage (bars) control policies.
  • Assure completion of F&B staff duty rosters while maintaining a labor cost and assuring adequate and consistent levels of service.
  • Optimize service usage of all machinery, tools, and equipment assigned to the F&B Department.

2. Sales/Profitability/Cost Control:

  • Achievement of budgeted food sales, beverage sales, labor costs and profitability.
  • Timely analysis of F&B prices in relation to the competition.
  • Public relations and entertainment of potential and existing customers, business partners.

3. Product Quality:

  • Institute Quality Assurance Measures that guarantee consistency in compliance with food and beverage QUALITY standards.
  • Institute Quality Assurance Measures that guarantee consistency in compliance with food and beverage SERVICE standards.

4. Personnel Management:

  • Manage all shifts for restaurant operations and schedule all process and maintain cleanliness at all times and assist to resolve all complaints and maintain food quality at all times.
  • Provide training to all employees and maintain all work according to required policies and procedures
  • Ensure high employee retention.

5. Administration:

  • Development and maintenance of all department control procedures.
  • In cooperation with the Sales & Marketing Dept, co-ordinate with all large group, meeting/banquet planners their specific group requirements with the services and facilities offered (proposals, contracts, estimated and actual function statements).
  • Menu planning and upselling plan
  • Control of goods, tools, procurement and maintenance activities related.

Yêu cầu công việc

Job requirements:

- Bachelor Degree in Tourist/Hospitality Management, or equivalent relevance to

- 5+ years related experience / same position (4-5* restaurant)

- Strong knowledge of fine dining service and training skill is a must

- Knowledge about Menu/Recipe/Costing is a preference

- Knowledge of POS system

- Well organization skills & management skills are required to track staff movements, activities, reports, and data and ensure complete and accurate record management

- Exceptional interpersonal and communication skills.

- Fluently English.

Quyền lợi công việc

  • Laptop
  • Chế độ bảo hiểm
  • Phụ cấp
  • Đồng phục
  • Chế độ thưởng
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Nghỉ phép năm
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Hạn nộp: 14-05-2024

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