Assistant, Reservation Services

Erro

☞ Hoiana Integrated Resort

Ver: 214

Dia de atualização: 14-04-2024

Localização: Quang Nam

Categoria: Consultoria / Atendimento ao Cliente

Posição: Nhân viên

Salário: Cạnh tranh

Experiência: 1 - 2 Năm

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Descrição do emprego

  • To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the employee handbook.
  • To develop and maintain a close and harmonious working relationship with all hotel departments.
  • Ensure that all correspondence is replied to within 24 hours.
  • Ensure that the reservations office and desk area is kept clean and tidy at all times.
  • Answer all calls promptly within 3 rings and in a courteous manner.
  • Communicates clearly and professionally both verbally and in writing. Chooses the appropriate vehicle and tone most appropriate for the message to be delivered (voice, email etc.).
  • Participate actively in departmental meetings. Uses active, empathetic listening as a tool to understand and support each interaction, internal and external to the company.
  • To have a comprehensive and in-depth knowledge of the hotel products, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa and fitness center.
  • Keep up to date and communicate hotel marketing directions and promotions.
  • Be fully aware at all times of the selling strategy, rates and booking status of the hotel and ensure timely and accurate communication of this to all concerned departments.
  • Be fully aware of and adhere to all the hotel safety and security policies.
  • Attend training sessions and meetings as required.
  • Perform any reasonable task as requested by management.
  • Manage and strife for reduction of abandoned call ratios of incoming call volumes.
  • Actively participate in incentive programs initiated, up-selling efforts in the department.
  • Assist when requested with conduct competition / shop surveys to keep abreast of competition pricing / package special corporate.
  • Work towards superseding goals and total team effort.
  • Work closely with sales team and event management on the maintenance of group blocks

Requisito de emprego

  • At least Bachelor’s degree in any field
  • Experience in reservation, sales or front office is an advantage
  • Strong in inter-personality
  • Proficiency in English/ Chinese communication
  • Strong in driving result

Benefício de emprego

  • Laptop
  • Chế độ bảo hiểm
  • Xe đưa đón
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm
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Data limite: 14-05-2024

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