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Assistant, Reservation Services
Errore
Visualizza: 218
Giorno di aggiornamento: 14-04-2024
Località: Quang Nam
Categoria: Consulenza / Servizio Clienti
Posizione: Nhân viên
Stipendio: Cạnh tranh
Esperienza: 1 - 2 Năm
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Descrizione del lavoro
- To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the employee handbook.
- To develop and maintain a close and harmonious working relationship with all hotel departments.
- Ensure that all correspondence is replied to within 24 hours.
- Ensure that the reservations office and desk area is kept clean and tidy at all times.
- Answer all calls promptly within 3 rings and in a courteous manner.
- Communicates clearly and professionally both verbally and in writing. Chooses the appropriate vehicle and tone most appropriate for the message to be delivered (voice, email etc.).
- Participate actively in departmental meetings. Uses active, empathetic listening as a tool to understand and support each interaction, internal and external to the company.
- To have a comprehensive and in-depth knowledge of the hotel products, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa and fitness center.
- Keep up to date and communicate hotel marketing directions and promotions.
- Be fully aware at all times of the selling strategy, rates and booking status of the hotel and ensure timely and accurate communication of this to all concerned departments.
- Be fully aware of and adhere to all the hotel safety and security policies.
- Attend training sessions and meetings as required.
- Perform any reasonable task as requested by management.
- Manage and strife for reduction of abandoned call ratios of incoming call volumes.
- Actively participate in incentive programs initiated, up-selling efforts in the department.
- Assist when requested with conduct competition / shop surveys to keep abreast of competition pricing / package special corporate.
- Work towards superseding goals and total team effort.
- Work closely with sales team and event management on the maintenance of group blocks
Requisiti di lavoro
- At least Bachelor’s degree in any field
- Experience in reservation, sales or front office is an advantage
- Strong in inter-personality
- Proficiency in English/ Chinese communication
- Strong in driving result
Beneficio del lavoro
- Laptop
- Chế độ bảo hiểm
- Xe đưa đón
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
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Scadenza: 14-05-2024
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