Contact Center Team Leader

错误

☞ MONEYVEO VIETNAM

视图: 144

更新日: 14-04-2024

位置: Ho Chi Minh

类别: 保险 金融/银行/股票

水平: Trưởng nhóm / Giám sát

薪水: Cạnh tranh

水平: Cao đẳng

经验: 2 - 3 Năm

Đang tải ...

职位描述

Reporting to the Head of Contact Center – the capable candidate is responsible for all collection activities at all operation. Other key responsibilities include: 

1. Operation management Collection department: 

  • Monitoring and managing working time, number of contracts and calling time of indirect debt collectors, ensuring compliance with the set regulations, procedures and targets; 
  • Check the cases of payment that has not been inputted, make wrong payment... proposed by indirect debt collectors to ensure the compliance, accuracy and truthfulness of the proposal before sending a handling request; 
  • Dealing with complaints about the department’s debt collection; 
  • Tracking, monitoring and controlling the staff behaviors;
  • Coordinate with related departments to solve the problems arising;
  • Synthesising and recording the work performance report;
  • Supporting for staff re-training to improve the work performance;
  • Participation in policy-making and strategic planning for Collection department;
  • Other duties assigned by manager or COO;

2. Employee management: 

  • Arrange and assign work in groups, ensuring appropriate workloads; 
  • Arrange working hours, shift schedules, and leave for employees in accordance with the company’s rules and procedures; 
  • Professional staff support, work with employees to handle difficult customer cases; 
  • Check the results of group performance; 
  • Monitor and evaluate staff performance for the overall goals and provide appropriate support and adjustments to achieve KPIs; 
  • Implementation, management of support and administrative work; 
  • Regularly monitor and remind employees in the group to ensure that the team is always aware and compliance with the Company’s regulations. 

3.Planning and reporting: 

  • Planning monthly, quarterly and annual sales and proposing directions and solutions to Head of Contact Center and COO
  • Monitoring and analyzing business efficiency parameters, proposing systematic and amp; professional solutions to improve business efficiency;

4.Recruitment and training: 

  • Coordinate with human resources to recruit and train employees 

工作要求

  • Intermediate or higher graduation;
  • Having working experience in the field of sales, business, marketing, marketing, customer care in advance;
  • Strong communication in both English and Vietnamese, in both verbal and writing;
  • Good at communication, organizing, planning skills; problem solving skills;
  • Able to work under pressure.

工作兴趣

  • Laptop
  • Chế độ bảo hiểm
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Nghỉ phép năm
Đang tải ...

最后期限: 14-05-2024

点击免费申请候选人

申请

Đang tải ...
Đang tải ...

相同的工作

Đang tải ...
Đang tải ...