[TAM SON] HN - Store Manager (Thời Trang & Mỹ Phẩm Cao Cấp)

1. P&L Management

• Support Retail manager to plan to grow sales in the store
• Support Retail manager to develop an annual budget that keep track of all expected expenses and sales.

2. Sales management and sales service

• Ensure that all customers are served properly
• Cooperate with Retail manager to develop sales strategy based on market trends, sales goals and invemtory control.
• Implement this strategy with a quality-oriented sales policy and customer service
• Ensure that all sales teams fully understand the sales strategy and apply it
• Ensure good after-sale services
• Support the Retail Manager to prepare a sales budget every 6 months

3. Operation

• Check the staff’s cleaning, general display and uniform
• Inventory and control import and export of goods
• Control stock and order.
• Check out the promotions at the time of application and persistently disseminate to employees

4. Purchase

• Execute a suitable purchasing strategy, based on the specifics of the store (demand, inventory, and sales goals)

5. Inventory

• Proactive inventory management to increase sales
• Always fully aware of the inventory of all product lines and report ly to the Retail manager, predict product accumulation and shortages, and maintain as reasonable as possible.
• Optimize in-store sales by ensuring inventory is available, and regularly rearranging goods in the store

6. Knowledge of goods and products

• Train the sales team to develop the right sales skills
• Maintain an image of the store and the environment with the company that sets its standards of day-to-day operations
• Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.
• Develop a training plan and make recommendations to the Manager every year

7. Customer Service

• Ensure that each member of the Sales Team provides an excellent service to each customer entering the store, consistent with the Brands customer service standards.
• Sales growth through suitable services for all customers
• Always be present and resolve internal problems at the store in case of a conflict

8. Team Management

• Responsible for allocating business goals, scheduling work schedules for employees
• Promote the sales team to serve all customers according to specified standards
• Supervise and maintain high quality staff
• Track each employees performance
• Ensure that the team is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
• Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
• Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company
• Ensure all team members receive the right support to reach their best potential

9. Sales Management

• Ensure that processes and systems are clearly understand, run smoothly, and comply with the ever-changing needs of sales operations
• Support the Retail manager according to the Companys process of handling sales reports

10. Communication

• Deploy all communication activities as instructed by the Marketing department in relation to the store as required
• Propose to Marketing all communication activities that can help achieve the stores sales goals
• Always be a brand ambassador for all store visitors and to ensure that each member of the sales team acts as the brand ambassador

11. Asset Management

• Responsible for the management and maintenance of the stores assets
• Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities

12. Team Training

• Responsible for guiding and training new employees in accordance with the Companys regulations and procedures
• Train employees in sales skills, customer communication and other skills

13. Other jobs as assigned by the Direct Manager