Customer Sevice Teamleader (Line Nhật)

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☞ Vietnam Concentrix Services Company Limited

View: 232

Update day: 14-04-2024

Location: Ho Chi Minh

Category: Interpreter / Translator Consulting / Customer Service

Position: Trưởng nhóm / Giám sát

Salary: 30 Tr - 40 Tr VND

Education: Cao đẳng

Experience: 1 - 3 Năm

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Job description

• Train, assist, and mentor new employees in the department

• Provide team leadership to achieve identified performance metrics and targets

• Through coaching and counseling sessions maintain and improve all areas of

performance; productivity, quality and attendance;

• In collaboration with HR assist in the recruitment of new reservation agents

• Translate, implement and enforce company policies, procedures, and priorities

• Work with workforce management tools and business tools to monitor calls and emails

to ensure schedules are achieved

• Conduct performance appraisals and feedback sessions as needed

• Delegate identified tasks as appropriate

• Handle reservations/escalations as needed

• Assist Operations Manager Customer Service

• Service hotel partners with process, inventory availability, rates, and special offers

• Resolve complaints/issues for both hotels and customers

• Perform quality processes; email, procedures, phone skills

Job requirement

• Fluency in English ( Speaking, listening, writing and reading) - working 100% English.

•Fluency in Japanese (Speaking, listening, writing and reading). working 100% Japanese. (N1 Certificate)

• Associates Degree/Equivalent Job Experience required;

• 1 year minimum supervising/leading a team of 15 or more people, have knowledge acall center/contact center.

• Experience in a high-growth organization strongly preferred;

• Must be available to work 24/7

Job benefit

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
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Deadline: 14-05-2024

Click to apply for free candidate

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