Customer Sevice Teamleader (Line Nhật)
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☞ Vietnam Concentrix Services Company Limited
Ver: 233
Día de actualización: 14-04-2024
Ubicación: Ho Chi Minh
Categoría: Intérprete / Traductor Consultoría / Servicio al cliente
Posición: Trưởng nhóm / Giám sát
Salario: 30 Tr - 40 Tr VND
Educación: Cao đẳng
Experiencia: 1 - 3 Năm
Descripción del trabajo
• Train, assist, and mentor new employees in the department
• Provide team leadership to achieve identified performance metrics and targets
• Through coaching and counseling sessions maintain and improve all areas of
performance; productivity, quality and attendance;
• In collaboration with HR assist in the recruitment of new reservation agents
• Translate, implement and enforce company policies, procedures, and priorities
• Work with workforce management tools and business tools to monitor calls and emails
to ensure schedules are achieved
• Conduct performance appraisals and feedback sessions as needed
• Delegate identified tasks as appropriate
• Handle reservations/escalations as needed
• Assist Operations Manager Customer Service
• Service hotel partners with process, inventory availability, rates, and special offers
• Resolve complaints/issues for both hotels and customers
• Perform quality processes; email, procedures, phone skills
Requerimiento de trabajo
• Fluency in English ( Speaking, listening, writing and reading) - working 100% English.
•Fluency in Japanese (Speaking, listening, writing and reading). working 100% Japanese. (N1 Certificate)
• Associates Degree/Equivalent Job Experience required;
• 1 year minimum supervising/leading a team of 15 or more people, have knowledge acall center/contact center.
• Experience in a high-growth organization strongly preferred;
• Must be available to work 24/7
Beneficio laboral
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
Plazo: 14-05-2024
Haga clic para postularse como candidato gratuito
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