Customer Sevice Teamleader (Line Nhật)

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☞ Vietnam Concentrix Services Company Limited

视图: 220

更新日: 14-04-2024

位置: Ho Chi Minh

类别: 口译/笔译 咨询/客户服务

水平: Trưởng nhóm / Giám sát

薪水: 30 Tr - 40 Tr VND

水平: Cao đẳng

经验: 1 - 3 Năm

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职位描述

• Train, assist, and mentor new employees in the department

• Provide team leadership to achieve identified performance metrics and targets

• Through coaching and counseling sessions maintain and improve all areas of

performance; productivity, quality and attendance;

• In collaboration with HR assist in the recruitment of new reservation agents

• Translate, implement and enforce company policies, procedures, and priorities

• Work with workforce management tools and business tools to monitor calls and emails

to ensure schedules are achieved

• Conduct performance appraisals and feedback sessions as needed

• Delegate identified tasks as appropriate

• Handle reservations/escalations as needed

• Assist Operations Manager Customer Service

• Service hotel partners with process, inventory availability, rates, and special offers

• Resolve complaints/issues for both hotels and customers

• Perform quality processes; email, procedures, phone skills

工作要求

• Fluency in English ( Speaking, listening, writing and reading) - working 100% English.

•Fluency in Japanese (Speaking, listening, writing and reading). working 100% Japanese. (N1 Certificate)

• Associates Degree/Equivalent Job Experience required;

• 1 year minimum supervising/leading a team of 15 or more people, have knowledge acall center/contact center.

• Experience in a high-growth organization strongly preferred;

• Must be available to work 24/7

工作兴趣

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
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最后期限: 14-05-2024

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