Process Trainer Japanese (relocate to Thailand
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☞ Vietnam Concentrix Services Company Limited
View: 153
Update day: 14-04-2024
Location: Vietnam
Category: Consulting / Customer Service
Position: Nhân viên
Salary: 1,000 - 1,400 USD
Experience: 1 - 5 Năm
Job description
Role & Responsibilities:
• Train agents on product and process, as and when there are NHT batches
• Monitor contacts and find out areas of opportunity
• Work closely with Ops and Quality team design action plans to plug areas of opportunity
• Responsible for defined training conversion
• Managing retention during training
• Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers
• Demonstrating innovation in training by carrying floor requirement into classroom training.
• Maintaining Data as per training Processes
• Drive C-Sat & E-sat initiatives to add value to the Process and customer
• Must have excellent presentation and communication skills.
• Should be able to drive key performance metrics related to training
• Must have the ability to work under pressure & in an unstructured environment.
• Must be flexible to being up-skilled on VASS & quality
• Excellent communications skills
• Proficient with MS Office
• Production hours to be given weekly in the absence of NH training
Job requirement
• N1 Certified
• Japanese competency in 4 skills (writing, reading, speaking, listening)
• More than 4 years of experience in using Japanese
• Experience in BPO industry will be a plus
• Logical thinking, analytical thinking
• Self motivated, proactive, team work spirit
• Can go on overseas business trips or training
• Good at English competency in 4 skills
Job benefit
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
Deadline: 14-05-2024
Click to apply for free candidate
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