Process Trainer Japanese (relocate to Thailand

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☞ Vietnam Concentrix Services Company Limited

视图: 164

更新日: 04-05-2024

位置: Vietnam

类别: 咨询/客户服务

水平: Nhân viên

薪水: 1,000 - 1,400 USD

经验: 1 - 5 Năm

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职位描述

Role & Responsibilities:

• Train agents on product and process, as and when there are NHT batches

• Monitor contacts and find out areas of opportunity

• Work closely with Ops and Quality team design action plans to plug areas of opportunity

• Responsible for defined training conversion

• Managing retention during training

• Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers

• Demonstrating innovation in training by carrying floor requirement into classroom training.

• Maintaining Data as per training Processes

• Drive C-Sat & E-sat initiatives to add value to the Process and customer

• Must have excellent presentation and communication skills.

• Should be able to drive key performance metrics related to training

• Must have the ability to work under pressure & in an unstructured environment.

• Must be flexible to being up-skilled on VASS & quality

• Excellent communications skills

• Proficient with MS Office

• Production hours to be given weekly in the absence of NH training

工作要求

• N1 Certified

• Japanese competency in 4 skills (writing, reading, speaking, listening)

• More than 4 years of experience in using Japanese

• Experience in BPO industry will be a plus

• Logical thinking, analytical thinking

• Self motivated, proactive, team work spirit

• Can go on overseas business trips or training

• Good at English competency in 4 skills

工作兴趣

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
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最后期限: 03-06-2024

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