[TAM SON] HN - Customer Service Team Leader

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☞ Openasia Group

Ver: 201

Día de actualización: 14-04-2024

Ubicación: Ha Noi

Categoría: Ventas Consultoría / Servicio al cliente Otra

Posición: Trưởng nhóm / Giám sát

Salario: Cạnh tranh

Experiencia: Trên 3 Năm

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Descripción del trabajo

• Develop and implement a strategy for customer service with the overall objective of improving customer satisfaction, operational efficiency and quality of service, encompassing investment / improvements in people, processes and technology.
• Design WOW customer experience standard; conduct training to sales team and other key stakeholders.
• Own the end-to-end customer service experience, collaboration with other departments (e.g., sales) and other Operations teams where necessary.
• Lead, motivate and develop customer service team. Provide coaching and support to customer service staff to further develop their competence and up-lift their technical knowledge

Requerimiento de trabajo

• University degree (Bachelor/Master) in economics, marketing, finance or equivalent
• 3 years of proven working experience in customer service, customer experience
• Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
• Proficient in Microsoft Office 365
• Contact center and CRM technology: Extensively experience with deploying and managing / maintaining various front-end applications (e.g., Avaya, Cisco, Salesforce, etc.) and CRM platforms (Oracle, Microsoft, SAP, Salesforce, etc.)

Beneficio laboral

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Nghỉ phép năm
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Plazo: 14-05-2024

Haga clic para postularse como candidato gratuito

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