[TAM SON] HN - Customer Service Team Leader
Erreur
Vue: 197
Jour de mise à jour: 14-04-2024
Localisation: Ha Noi
Catégorie: Ventes Conseil / Service client Autre
Niveau: Trưởng nhóm / Giám sát
Salaire: Cạnh tranh
Expérience: Trên 3 Năm
Description de l’emploi
• Develop and implement a strategy for customer service with the overall objective of improving customer satisfaction, operational efficiency and quality of service, encompassing investment / improvements in people, processes and technology.
• Design WOW customer experience standard; conduct training to sales team and other key stakeholders.
• Own the end-to-end customer service experience, collaboration with other departments (e.g., sales) and other Operations teams where necessary.
• Lead, motivate and develop customer service team. Provide coaching and support to customer service staff to further develop their competence and up-lift their technical knowledge
Exigences de l’emploi
• University degree (Bachelor/Master) in economics, marketing, finance or equivalent
• 3 years of proven working experience in customer service, customer experience
• Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
• Proficient in Microsoft Office 365
• Contact center and CRM technology: Extensively experience with deploying and managing / maintaining various front-end applications (e.g., Avaya, Cisco, Salesforce, etc.) and CRM platforms (Oracle, Microsoft, SAP, Salesforce, etc.)
Bénéfice d’emploi
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm
Date limite: 14-05-2024
Cliquez pour postuler pour un candidat gratuit
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