Trainer (night shift)
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☞ Vietnam Concentrix Services Company Limited
Ver: 136
Día de actualización: 04-05-2024
Ubicación: Ho Chi Minh
Categoría: Consultoría / Servicio al cliente Educación / Entrenamiento
Posición: Nhân viên
Salario: 15 Tr - 18 Tr VND
Descripción del trabajo
• Train agents on product and process, as and when there are NHT batches
• Monitor contacts and find out areas of opportunity
• Work closely with Ops and Quality team design action plans to plug areas of opportunity
• Responsible for defined training conversion
• Managing retention during training
• Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers
• Demonstrating innovation in training by carrying floor requirement into classroom training.
• Maintaining Data as per training Processes
• Drive C-Sat & E-sat initiatives to add value to the Process and customer
• Must have excellent presentation and communication skills.
• Should be able to drive key performance metrics related to training
• Must have the ability to work under pressure & in an unstructured environment.
• Must be flexible to being up-skilled on VASS & quality
• Excellent communications skills
• Proficient with MS Office
• Production hours to be given weekly in the absence of NH trainin
Requerimiento de trabajo
• Good in communication and Analytical skills
• Good Presentation and content delivery skills
• Good interpersonal skills
• Good Knowledge of basic company policies
• Good technical knowledge
• Good with English , working 5 days of week( night shift)
Beneficio laboral
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Du lịch nước ngoài
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Phụ cấp thâm niên
Plazo: 03-06-2024
Haga clic para postularse como candidato gratuito
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